Frequently Asked Questions

You must be at least 18 years old to register — or the higher minimum age required by the applicable operator or license jurisdiction. 3paati enforces this strictly through automated age checks at registration and full KYC document verification before any withdrawal is processed. Accounts found to belong to underage users are permanently closed and all balances forfeited.

The primary accepted document is a valid CNIC (Computerised National Identity Card) issued by NADRA. Alternatively, a valid Pakistani passport is accepted. In some cases, we may request a secondary document such as a recent utility bill or bank statement as proof of address. All documents must be clear, legible and unexpired.

No. Each user is permitted one account only. Operating multiple accounts — in your own name or through a family member or associate — is strictly prohibited under our Terms and Conditions. If duplicate accounts are detected, all associated accounts will be closed and balances forfeited. If you have accidentally created a duplicate, contact support immediately.

Click the 'Forgot Password?' link on the login page and enter your registered email address. You will receive a password-reset link within a few minutes — check your spam folder if it does not arrive. The reset link expires after 30 minutes. For security, 3paati will never ask for your password via email, live chat or any other channel.

Pakistani Rupee (PKR) is the primary supported currency for users based in Pakistan, making deposits, bets and withdrawals straightforward without conversion fees on your end. Other currencies may be available depending on your region. Your account currency is selected at registration and cannot be changed after the first deposit.

Deposit options are confirmed in the Platform cashier at the time of your transaction and may change over time. Familiar Pakistani payment methods — including Easypaisa, JazzCash, Raast, and bank transfers via institutions such as HBL, UBL, Meezan Bank and Bank Alfalah — are referenced as context only. These names do not imply that those providers endorse gambling or are affiliated with 3paati. Always check the cashier for current, confirmed options.

Minimum deposit amounts are displayed in the Platform cashier at the time of transaction and vary by payment method. For PKR accounts, deposit minimums are designed to be accessible for a wide range of players. If you are unsure about the limit for your chosen method, our support team can confirm the current figure before you proceed.

Once a withdrawal request is submitted, processing typically takes two to five business days, depending on your payment method and whether KYC verification is complete. Withdrawals cannot be processed until full identity verification is done. If your withdrawal has been pending longer than five business days, contact support with your transaction reference number for an update.

3paati does not charge its own transaction fees on standard deposits and withdrawals. However, your payment provider or bank may apply their own processing fees or currency conversion charges. These are outside our control. We recommend checking with your payment provider before initiating a transaction if you are concerned about third-party fees.

Common reasons include incomplete KYC verification, pending wagering requirements on bonus funds, a balance discrepancy under review, or a mismatch between the withdrawal method and the deposit method on file. Log in to your account to check for any pending verification requests, or contact support directly with your withdrawal reference number for a specific explanation.

3paati offers markets across a wide range of sports. Pakistan cricket — including Pakistan international matches, PSL (Pakistan Super League), T20 competitions and ICC tournaments such as the Cricket World Cup and Champions Trophy — is a key focus. We also cover football, UFC and MMA, tennis, basketball and more. Live in-play betting is available on selected events during active matches.

Live betting lets you place wagers on events that are already in progress. Odds update in real time as the match unfolds. During a PSL T20 or international cricket match, for example, you can bet on the next over's runs, current partnership totals, or match winner mid-innings. Markets may be suspended temporarily for key moments — such as wickets falling — before reopening with revised odds.

3paati's live casino section features real-time dealer tables for games including roulette, blackjack, baccarat and live game shows. The platform also offers an extensive range of slot titles across various themes and volatility levels, as well as table game variants including poker and andar bahar. The full game library is accessible from the Games section of the platform.

Many slot titles on 3paati offer a demo or practice mode that lets you explore gameplay without wagering real money. Live casino tables, however, require a real-money wager to join a live dealer session. Demo mode is a useful way to understand a game's mechanics and features before committing a PKR stake. Look for the 'Try for Free' option on eligible game tiles.

Settlement of bets on interrupted or abandoned events depends on the specific market rules published for that sport and competition. For cricket, a match reduced in overs due to rain or ground conditions is typically settled according to the result at the point of interruption, in line with the applicable competition rules. Full details are in the Sports Betting Rules section of the Platform.

3paati offers a welcome bonus for new registrants. The exact offer — including the matched-deposit percentage, maximum bonus amount in PKR, qualifying deposit minimum and wagering requirement — is shown in full in the current promotional terms at the time of registration. Wagering requirements specify how many times the bonus must be played through on qualifying bets before withdrawal of associated winnings is permitted.

A wagering requirement tells you how many times a bonus amount must be staked in qualifying bets before the associated winnings can be withdrawn. For example, a PKR 2,000 bonus with a 30x wagering requirement means you need to wager a cumulative total of PKR 60,000 in eligible bets. Bets placed at odds below the stated minimum, or on excluded game types, do not count towards the requirement.

Yes. All free bets and bonus credits carry an expiry date, which is stated in the specific promotional terms for each offer. Typically, free bets expire within seven to fourteen days of being credited to your account. Expired bonus funds are automatically removed from your balance. Check My Bonuses in your account dashboard to see remaining balances and expiry dates.

Yes. If you prefer to play without promotional bonuses — for example, to avoid wagering requirements on withdrawals — you can opt out of all promotional offers via your account preferences. Once opted out, no bonus will be applied to future deposits. You may re-enable promotions at any time, though the opt-out option is particularly recommended for players using responsible gambling tools.

3paati uses industry-standard TLS encryption for all data transmitted between your device and our servers, and encrypts personal data at rest using secure storage protocols. Access to personal data is restricted to authorised staff on a need-to-know basis. We do not sell your data to third parties. Full details of our data-handling practices are available in our Privacy Policy.

Change your password immediately using the 'Forgot Password?' reset flow, then contact our support team at [email protected] with 'Security Alert' in the subject line. Our team can temporarily lock the account, review recent activity and help you secure it. Enable two-factor authentication if available, and never share your login credentials with anyone.

Log in to your account, navigate to Account Settings and select Responsible Gambling. From there, you can set daily, weekly or monthly deposit limits denominated in PKR. Reductions take effect immediately; increases require a 24-hour review period before activation. You can also set loss limits, wager limits and session time limits from the same section.

Self-exclusion permanently closes your 3paati account for a minimum exclusion period and cannot be reversed during that time. Activate it via Account Settings under Responsible Gambling, or contact support at [email protected] with 'Self-Exclusion Request' as the subject. Any real-money balance will be returned to your registered payment method after identity verification is confirmed.

Pakistan has significant gambling restrictions, including the Prevention of Gambling Act, 1977, as well as provincial and religious-law provisions. 3paati does not claim to be licensed, approved or endorsed by the Government of Pakistan, the PTA, the State Bank of Pakistan, or any Pakistani authority or financial institution. Users are solely responsible for understanding the legal position in their jurisdiction. This is not legal advice — please seek independent legal guidance if you are uncertain.